GENERAL
This privacy policy governs how we, "SwatiRx", "Company", "we", "us", or "our") collect, use, share and process the information you provide through your use of the app,_________ and Website _________________________ in the course of providing services("Services") as defined in the Terms and Conditions https://www._____________________/terms to you.
You agree to be bound by the terms of this privacy policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure, or transfer of your information in accordance with the terms of the privacy policy by using, browsing, accessing, or making purchases from the "Website." The User's information will not be used by us in any other way than what is specified in this privacy policy.
By clicking on 'I accept' during the sign-up process, by using our platform, or by using the services, You confirm that You have read, understood, and agree with the privacy practices described in this privacy policy and the Terms of Use (the "Terms") and the collection, storage and processing of your information in accordance with them.
The type of information collected.
2.1 Like numerous other websites, SwatiRx utilises "Cookies." The website stores tiny data files called cookies on your web browser. These are used to track your behaviour on this website and to save information about your preferences and browsing history. You expressly consent to the establishment of cookies on your web browser by visiting SwatiRx and acknowledging that you have done so. As per our recommendation, you should periodically clear the cookies saved on your browser.
The following sorts of information will be gathered by us when you sign up or register on the SwatiRx App or Website to use our services and when you are using our services:
Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.
Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending patterns or trends, and other similar data.
Transaction information: The transaction date, total amount, transaction history, preferences, and related details.
Health-related information, such as information or records relating to your medical/ health history, health status, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by you through the Platform, laboratory testing results and any other information inferred therefrom
Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.
Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires.
Product and service information: Your account membership number, registration and payment information, and program-specific information when you request products or services directly from us or participate in marketing programs.
Loyalty programme information: your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation.
Your reviews, feedback and opinions about our products, programmes and services.
Use of information collected.
3.1 Any or all of the above data may be required by us from time to time to provide information relating to SwatiRx and to work on the experience when using our Website or mobile application. Specifically, data may be used by us for the following reasons:
analysis, research, education, and disclosure to its affiliates, agents, and government authorities (as necessary);
To manage and enhance the platform in order to improve user experience and the overall performance of our business;
To handle and fulfil your purchase placed with Us;
To keep you informed about our products, services, deals, upgrades, and forthcoming events. This includes telling you about order confirmations, bills, technical notices, and security alerts;
To operate, evaluate and improve our business, Website and mobile application;
For objectives other than targeting, such as frequency limiting, compliance, charging, ad distribution or reporting, market research, or product development;
For providing you with specialised health insights and personalised services, as well as targeted marketing for various healthcare and wellness programmes;
For investigating, enforcing, and resolving disputes;
For creation and upkeep of electronic health records in the Personal Health Record (PHR) database;
To abide by any legal or regulatory mandate or to fulfil a demand made by a governmental or judicial body;
To settle any request, argument, complaint, or grievance you may have over how you use the Website.
Transfer and disclosure of your data
4.1 To the extent permitted by applicable law, we may disclose and, in some situations, transmit your personal information to such entities as necessary to deliver services to you and value-added services or other third-party products and services. As a result of this, you consent to these entities' possible locations outside of India, and we demand that these companies take the same security precautions would protect your information. Below is a list of potential organisations to which we might disclose or transfer information.
Retail partners: Some of your data will be disclosed to associated merchants, retail pharmacies who provide and fulfil your order, and physicians. These merchants use the platform to carry out their business or provide you with healthcare and wellness items on the Website or app. You can tell when a third party is involved in your transactions, and we give that third party the customer data linked to those transactions;
Third-Party Service Providers: We could occasionally be required to provide our trusted third-party service providers that work with us so we can facilitate the provision of services and the purchase of products on the Website access to the information we've obtained from you. For instance, we could share your information with third-party payment gateway providers to conduct transactions on the website. You agree to any such sharing of your information to third-party service providers by using the website. We make sure that these third-party service providers are subject to appropriate confidentiality responsibilities or use, preserve, and adhere to generally recognised industry and security standards with regard to such information;
Our Legal obligations: When we have a good faith belief that disclosing the information is necessary to comply with the law, we may reveal account and other personal information, including to (i) conform to legal requirements or comply with legal process; (ii) protect rights or property or affiliated companies; (iii) prevent a crime or in the interest of national security; or (iv) protect the personal safety of our users or the public. We may also use your personal information to comply with legal obligations, enforce or apply our policies and other agreements, or safeguard the rights, safety, or property of us, our users, or others. To prevent fraud and reduce credit risk, this includes exchanging information with other businesses, organisations, the government, or regulatory bodies;
Business Transfers: We may sell or buy subsidiaries or business units as we develop our company. As part of this transaction, your data (including information pertaining to loyalty programmes) may be transmitted. Any information we obtain from third parties as a result of such transactions will be handled in compliance with this privacy notice and any relevant legal requirements.
On a need-to-know basis, we may additionally disclose information to personnel, data processors, consultants, business partners, and technology partners. These organisations would be required by contract to protect the privacy of your data;
How do we protect your data?
5.1 We place a high priority on the security of your personal information. To safeguard the personal information under its control from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction, or accidental loss, we have put in place the security policies, rules, and technical safeguards required by applicable law. These safeguards include firewalls, transport layer security, and other physical and electronic security measures. Our security mechanisms safeguard your information when you submit it on the website. We adhere to all applicable laws, rules, and regulations by using internationally recognised standards.
5.2 We use Secure Sockets Layer (SSL) Software, which encrypts the data you input to protect the security of your information during transmission. We also maintain the security of your information in accordance with the international standards on "Information Technology Security Techniques Information Security Management System-Requirements."
5.3 Your information is kept on protected networks. A small group of people only have access to your personal information as a requirement for the purposes specified in this privacy policy. These authorised individuals have a duty to maintain the privacy of such information.
5.4 No administrator or employee will have access to your password for your account on the Website or app. You must safeguard your account against unauthorised access to your password and mobile device. When you are done using the Website or the app, you must be sure you log off. We disclaim all responsibility for any unauthorised use of your password or account.
5.5 In certain situations, we may not be able to obtain your prior consent before disclosing your information, such as when the data is required by governmental organisations or is otherwise required by law to obtain or when it is necessary for the investigation of cyber incidents, the prosecution of crimes, etc.
5.6 When you use your electronic devices to access our services, the company is not responsible for any data loss or theft that results from unauthorised access. Additionally, you must not hold the company accountable in accordance with the Terms & conditions.
How long will we keep your information?
6.1 We preserve your data for as long as is necessary to provide you with our services or as may be required by any law. We store your personal information in line with applicable legislation. We will only keep your personal information for legitimate use. De-identified data is retained for a longer time for statistics and research purposes.
6.2 We are not obligated to keep your data after you terminate your account, and we are free to erase some or all of it without incurring any liability. However, if we think it might be essential to stop fraud or potential misuse if it's mandated by law or for other justifiable reasons, we might keep your personal data. We might keep your data on file in anonymised form for future analysis and research.
Information Modifications
7.1 By signing into your account, you can check, modify, update, or change the information you have supplied. You cannot, however, erase any portion of the personal information or other information that has been produced on the platform. You can contact us at any time to update your information by writing to the address listed in the contact section below.
7.2 To guarantee the accurate delivery of goods and services, we reserve the right to confirm and validate your identity and personal data. If providing access to, correcting, updating, or deleting your personal information would infringe the rights of another person or would not otherwise be permitted by applicable law, we may refuse to do so or limit what we can do.
7.3 We will be unable to grant you access to Our Website, app, or the services as outlined in the terms if you choose to update your personal information or modify it in a way that is not verifiable by us or that results in such information being inaccurate. This modification may also be interpreted as the user's attempt to terminate access to our website, App, or Services.
App Permission That We Capture
8.1 We ask for the following app permissions while onboarding to optimise the experience for you:
8.2 Location: It is recommended that you set your location sharing 'Always' as it helps us to show you location-specific data like the availability of products. You can change this anytime.
8.3 Camera: To allow you to take a photo of prescriptions & directly upload it to the app.
8.4 Photos/Media/Files: Media access permission is needed to store and retrieve your uploads, such as prescription uploads on your device.
8.5 SMS: To support automatic OTP confirmation, you don't have to enter the authentication code manually.
8.6 Receive SMS: This helps us to send you payment-related SMS by our payment partner ____________.
8.7 Access Wifi State: This helps us to optimise your experience based on the Wifi's strength and signals, especially for optimising video consultations.
Minors
9.1 Only those who can enter a contract enforceable under the Indian Contract Act of 1872 are permitted to use the website or the app. Please refrain from using or gaining access to the service(s) at any time or in any way if you are under the age of 18 years. We shall take the necessary actions to remove this information if We become aware that that person under the age of 18 has used or accessed the platform or service or that any personally identifiable information has been gathered on the platform from persons under the age of 18. Suppose you are a parent or legal guardian and learn that your child under the age of 18 has accessed the service in any way; in that case, you can contact us at _________________.com to let us know and ask that we remove that child's personally identifiable information from our records.
Opt-Out Policy
10.1 The third-party service providers with whom we could share the information you've given us are not allowed to advertise their services, send promotional emails, or otherwise interact with you in a promotional manner. We allow you to stop receiving promotional, marketing-related, or non-essential communication from our partners or us.
10.2 You can either click the "unsubscribe" link or adhere to the instructions provided in each email. If you want your contact information removed from our mailing lists and newsletters. Alternatively, you can call us on _________ or send an email to ___________________.com. We have the right to restrict membership based on the available contact information. Before any steps are taken, all users will be notified through email.
Grievance Redressal
11.1 In case you have any questions, grievances or complaints about this privacy policy or the platform, you may contact our grievance officer on the below-mentioned details:
11.2 Name: _______________________
11.3 Designation: Grievance Officer
11.4 Email Address: _________________________
11.5 Contact Number:_________________________
Disclaimer:
12.1 We cannot guarantee that your data won't ever be disclosed in methods that aren't explicitly stated in this privacy policy. As a result, even though we are dedicated to protecting your privacy, we cannot guarantee that your information or private communications will always remain confidential. You should expect this from something other than us. You acknowledge and agree that, as a user of the Website or the app, you are solely responsible for Your use of the Website or the app and your behaviour both on and off the Website or the app.
Severability:
13.1 Except where expressly stated otherwise or suggested by the context of the privacy policy, each clause of this policy shall be and remain distinct from and independent of and severable from all other provisions herein. The decision or declaration that one or more provisions of this privacy policy are unlawful or unenforceable will not affect the other provisions.
Changes to this Policy
14.1 We may periodically revise or update this privacy policy. Your continued use of our products and services after the privacy policy's effective date means that you accept the revised privacy policy. If you do not agree with any such revised terms, please refrain from using our services and contact us to close any account you may have created.
